Politique de paiement

Cette politique de paiement explique les méthodes de paiement acceptées, la transparence des prix et les conditions de traitement des paiements lors d'un achat chez Millie Blue


Méthodes de paiement acceptées

Nous acceptons les méthodes de paiement sécurisées suivantes :

  • Visa

  • MasterCard

  • American Express

  • AfterPay

  • Apple Pay

  • Google Pay

  • Shop Pay

  • PayPal

Tous les paiements sont soumis à vérification et autorisation par le fournisseur de paiement.


Tarification & Taxes

Tous les prix affichés sur notre site sont indiqués dans la devise applicable et incluent toutes les taxes, droits et frais applicables.

Il n'y a pas de frais cachés. Le montant total à payer est clairement affiché lors du paiement avant de finaliser l'achat.


Sécurité des paiements

Toutes les transactions sont traitées en utilisant des technologies de cryptage sécurisées et des processeurs de paiement tiers de confiance.

Alvaye ne stocke pas et n'a pas accès aux détails complets des cartes de paiement.


Confirmation de paiement

Une fois le paiement effectué avec succès, vous recevrez un email de confirmation de commande contenant les détails de votre commande.

Les commandes ne sont ni traitées ni expédiées tant que le paiement n'a pas été autorisé avec succès.


Paiements échoués ou refusés

Si un paiement est refusé ou échoue lors de l'autorisation :

  • La commande ne sera pas traitée

  • Aucun prélèvement ne sera effectué

Nous encourageons les clients à contacter leur fournisseur de paiement pour obtenir une assistance supplémentaire.


Prévention de la fraude

Nous nous réservons le droit d'effectuer des contrôles de sécurité et de demander une vérification supplémentaire pour prévenir les transactions frauduleuses.

Si une activité suspecte est détectée, une commande peut être retardée ou annulée pour protéger à la fois le client et Alvaye.


Informations de contact

Si vous avez des questions concernant les paiements, veuillez nous contacter :

Email : info@millieblue.com


Informations sur l'entreprise

Nom de l'entreprise : Millie Blue
Adresse : 139 Boundary Road, North Melbourne, 3051, Victoria, Australie
Email : info@millieblue.com
Formulaire de contact : https://millieblue.com/pages/contact-us
Service client : du lundi au vendredi : 9h00 - 17h00 AEST (GMT+10) (Email)
ABN 14 182 141 418


Samedi et dimanche : fermé.

Nous nous efforçons de répondre dans les 24 heures pendant nos heures de service client.

Merci d'avoir acheté chez Millie Blue

Great customer service

The dress I ordered was the wrong size and I needed to exchange it urgently. The customer service team could not have been more helpful with attempting to get a new dress to me in time for the event and then processing a refund once I had received the new dress. Outstanding customer service and the dress was lovely when it arrived. Shipping to NZ takes longer than the 10 working days so allow time for that.

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Millie Blue
Anonymous
Return

I had to return my item from damage (Out of owners hands), They were beyond amazing a full return fast. And very very sweet! Really recommend buying from Millie Blue lovely team Thank you!!

Valencia Jacket

Bought the Valencia Jacket about 1 and a half weeks go and it just arrived. The jacket is warm and quality is ok. Shipping took longer than expected.

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Millie Blue
Genevieve
Smooth

Easy website to navigate. Checkout was smooth.

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Millie Blue
Jane Amelia
Great service

The cs is so sweet! I emailed asking for sizing advice and they helped me with the dress sizing :)

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Millie Blue
Sienna Lance
Returns

Returns were super easy. They gave me a full refund although I had to pay for return shipping.

Customer service

Had a small issue with my tracking number, but customer service replied within an hour and sorted it out. Amazing service.

Shipping times

Shipping was longer than expected but the dress was great!

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Millie Blue
Minny Tiles
Good Support Team

"I needed a last-minute outfit for my sister’s engagement brunch and panicked when I saw the shipping times. I emailed support, and they actually prioritized my order to get it there in time. You saved the day!"

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Millie Blue
Sophie Turner
Beautiful Maxi Dresses

Absolutely in love with the floral maxi dress! The fabric is so soft and flowy, perfect for summer. Fits true to size

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Millie Blue
Harriet Fawkes
Linen Top

"I’ve washed this linen set three times now (gentle cycle), and it gets softer every time. It hasn't shrunk or lost color. It’s rare to find fast fashion that actually lasts. You have a customer for life."

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Millie Blue
Keri Suni
Super Warm Coat

"Living in a colder climate, it's hard to find coats that are warm but don't make you look like a marshmallow. This trench is structured perfectly. I feel like a CEO walking down the street in this."

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Millie Blue
Mia Keria
Birthday Dress

"My daughter is extremely picky about clothes, but I bought her the floral skirt for her birthday. She hasn't taken it off! The pockets are actually deep enough to hold a phone, which was a huge selling point for her.

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Millie Blue
Emma Thompson
Great customer service

"I had a question about my order and the support team was so helpful and quick to reply. The blouse is beautiful and irons very easily.

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Millie Blue
Zoe Martin
Seamless exchange

I ordered the wrong size initially but the exchange process was so easy. The replacement arrived in 1.5 weeks. Great service and communication.

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Millie Blue
Emily Kurt
Excellent Service

Excellent service! I had an issue (my fault), and the team resolved it immediately and professionally. Will definitely shop here again

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Millie Blue
Jessica Reeves
Great products

This is my third order, and every time the experience has been seamless. Fantastic product line and super fast delivery. Keep up the great work!

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Millie Blue
Jessica Reeves
Great Dresses

"Bought this specifically for my honeymoon in Cabo. It packs like a dream—no wrinkles even after being stuffed in my suitcase for 8 hours. It was the perfect effortless look for our beach dinners."

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Millie Blue
Charlotte Davis
Lovely gift

"Bought this as a gift for my sister and she absolutely loves it. The packaging was decent. Thanks!"

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Millie Blue
Amelia Wilson
Obsessed!

"Just received my package and I am in love. The color is even more vibrant in person than on the website. Can't wait to wear this this weekend."

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Millie Blue
Olivia Bennett
Perfect fit!

"I was a bit nervous about the sizing, but the size guide was spot on. The dress fits perfectly and the fabric feels so high quality. Will definitely be ordering again."

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Millie Blue
Darly Maison
Love the Dress

Bought a dress from here and it turned out to be really nice

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Millie Blue
Harper Evans
True to size

"Finally a store where a Medium is actually a Medium! Fits really well, and I wore it to a dinner party and got so many compliments :)."

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Millie Blue
Grace Kelly
Beautiful evening dress

Wore this to a wedding last weekend and felt amazing. The lace detail is incredible and looks very expensive.

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Millie Blue
Sarah Jenkins
Fast shipping

"Ordered this on Tuesday and it arrived the following Friday. Super impressed with the speed and the packaging was lovely. The top is exactly as pictured."

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Millie Blue
Jessica Li
Stunning quality

"The material is much softer than I expected. It washes well and hasn't lost its shape at all. Highly recommend if you're looking for classics and staples."